Refund policy

Last Updated: May 18, 2026

At RaxDecor, we are committed to ensuring your satisfaction with our handcrafted wooden decor products. If you are not entirely satisfied with your purchase, we are here to help. Please read our policy carefully to understand your options.

1. Returns Window

We accept returns for eligible items within 14 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is also required.

2. Return Shipping Costs

For all returns, the customer will be responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.

3. Restocking Fee

A 20% restocking fee will be applied to all returned items. This fee covers the costs associated with inspecting, cleaning, repackaging, and administrative processing of the returned product to ensure it is in a resalable condition. The restocking fee will be deducted from your total refund amount.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

Gift cards.
Personalized or custom-made products (unless they arrive damaged or defective).
Items that have been used, altered, or are not in their original condition.

All sales are final on items explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase. We do not offer returns or exchanges on such items.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically 5-10 business days), minus the 20% restocking fee and original shipping costs (if applicable).

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at hello@raxdecor.com within 48 hours of delivery. Please provide your order number and clear photos of the damage or defect. We will assess the issue and work with you to provide a replacement or a full refund without a restocking fee.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@raxdecor.com.

8. How to Initiate a Return

To initiate a return, please contact our customer service team at hello@raxdecor.com with your order number and the reason for the return. Our team will provide you with instructions on how to proceed.